Return & Refund Policy

Return & Refund Policy

  • All products from Techhaus are brand new and good quality from their manufacturers. Therefore, we DO NOT accept any return from customer UNLESS it is damaged or defected during transit. Please notify us within 24 hours from the moment you receive the good and found that it is damaged or defected. Failure to do so will be treated at your own risk, Techhaus will not going to responsible and accept any return after that. For customer who insists to return the product that without any damages or defects during transit, exchanges or refund will be subject to a 5% of processing fees EXCLUDING shipping cost. For customer who require making the return, please make sure you follow the procedures below to ease our process and expedites your replacement/refund:
  1. Notify us through e-mail at ecommerce@techhaus.com.my within 24 hours.
  2. Specify the following details in your e-mail:
  • Date and time you received the products
  • Order Number
  • brand and model number
  • prefer replacement or refund
  • reason for the Replacement or Refund
  1. Obtain a “Return Authorization” from Techhaus via e-mail (please note that no return will be accepted without a Return Authorization from Techhaus).
  2. Write the Authorization Reference Number on your return-shipping label.
  3. The returned product must be in NEW and UNUSED condition, with all ORIGINAL PACKAGING and UNUSED WARRANTY CARD.
  4. The return MUST be sent to:
    No. 8, Jalan TP 6, Taman Perindustrian UEP Subang Jaya, 47600 Selangor
  • Note: Techhaus Is Not Responsible For Any Product Returned For Replacement/Refund That Is Not Returned In The Manner Set Forth Above.
  • The returned product will be sent to manufacturer/supplier for investigation before any replacement or refund can be made.

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